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Jump to:
Section 1: Context, Payments in Canada + the Prairie System Response
Section 2: PaaS + New Joint Venture
Section 3: Preparing My Organization
Section 4: Implementation/Resourcing/Costs
Section 5: Questions From Credit Unions
Section 6: Question Form Q+A
Section 7: Technical Questions
Section 8: Interac


SECTION 1: CONTEXT, PAYMENTS IN CANADA + THE PRAIRIE SYSTEM RESPONSE

What are payments?

Payments are the suite of products and services access channels and supporting infrastructure that enable the transfer of value between two parties.

They represent one of the prime interaction points members have with credit unions.

What’s happening to the payments landscape?

The payments landscape is rapidly changing and there are a wide range of participants and available payment methods.

Occupants like banks, financial technology organizations (fintechs) and non-traditional players like Google and Apple have fragmented the industry and pushed participants to a new competitive level.

Regulatory requirement for payments are also evolving. Payments Canada is modernizing national payments infrastructure, processes and policies. Additionally, the Canadian government is contemplating open banking – all transforming financial services around the world.

What impact does this have on credit unions, why can’t we keep the status quo?

In response to the evolving payments landscape the three prairie centrals of Alberta Central, Credit Union Central of Manitoba, and SaskCentral in step with the seven largest credit unions in the prairie provinces completed a comprehensive analysis and identified without significant investment in modernizing payment capabilities that prairie credit unions risk:

  • Not aligning to new regulatory requirements for ISO20022 industry standards for back-end system integrations with Payments Canada
  • Reduced payments capabilities by not being able to access all payment types available or leading modern payments products and services available to other Canadian financial institutions
  • Increased costs of maintaining separate payment platforms and supporting multiple processes – which increases our total cost of ownership above our competitors
  • Lower revenue growth by separately accessing payment services and financial technologies means they may be out of reach to offer to members
  • Slow response to market conditions by not being a part of a broader Canadian payment ecosystem which risks us waiting too long to provide payment products and services that our members desire.

How are the prairie centrals responding?

Prairie credit unions asked the prairie centrals to examine developments in the payments environment, both nationally and globally, and to provide a strategic path forward.

A steering committee – comprised of the CEOs of the three prairie centrals and the seven largest prairie credit unions – was created. They considered several factors to conduct an in-depth assessment that included:

  • A review of Payments Canada’s modernization program.
  • An analysis of the current payments solutions used by prairie credit unions.
  • A review of member-facing payments user interfaces – current and future.
  • The continued participation and investment in the Group Clearing Joint Venture with Central 1.

What is the Prairie Payments Initiative (PPI)?

PPI is the initiative the Prairie Payments Joint Venture Initiative (PPJV) was developed to manage.

PPI works to ensure prairies credit unions are competitive in payments by providing access to the most efficient, cost-effective, modernized payments processing infrastructure, all within the context of meeting Payments Canada modernization requirements.

For more information on PPI, please review the PPI backgrounder here.

What options came out of the steering committee’s analysis?

Several available options came out of the analysis:

  • The practicality of rebuilding existing technology platforms to meet modernize standards.
  • The availability and practicality of sourcing and organizing “best of breed” payments solutions to replace aging technology.
  • The practicality of leveraging PaaS providers that can offer integrated, turn-key, and modernized payments services.

What option was recommended and was it approved?

The steering committee endorsed looking at PaaS from an experienced global provider. IBM was chosen to move forward. The option to move to PaaS, using IBM, was approved in late December 2019.

Why was IBM selected to modernize payments?

The boards of directors of the three prairie centrals conducted an RFI process to execute their vision of prairie credit unions being competitive in payments by providing access to the most efficient, cost-effective and modernized payments processing infrastructure.

After evaluating solutions IBM Payment Centre Canada (IPCC) was selected In December 2019 to implement a cognitive payments platform built on the IBM Cloud that combines the infrastructure, software, application and business operations support under one multi-tenanted, cost-effective and efficient platform for payments.

For more information please review the IPCC background here.

What is the IBM Payments Centre Canada (IPCC)?

IBM Payments Centre Canada (IPCC) is a cognitive payments platform built on the IBM Cloud, used by many major Canadian and US banks, combining the infrastructure, software, application and business operations support under one multi-tenanted cost- effective and efficient platform.

It is important to note that IPCC has multiple solutions within its platform such as Payments-as-a-Service (PaaS) or Safer Payments.

For more information, please review the IPCC background here.

What are the benefits of implementing the IBM Payments Centre Canada?

By adopting the IBM Payment Centre Canada, Prairie credit unions benefited by moving from the status quo by:

  • Enabling Prairie credit unions to be competitive in payments by providing access to the most efficient, cost-effective modernized payments processing infrastructure. Reducing costs. Cost-effective, hosting multiple financial institutions on one platform (IBM Cloud) drives down the payment processing costs of hosting multiple platforms and supporting multiple processes, and reduces total cost of ownership.
  • Negotiating an advantageous agreement with IBM that de-risks modernization and establishes opportunities for growth Gaining agility. Collaborate with other financial institutions and financial technologies within the ecosystem to quickly provide new leading payment products and services to your members.
  • Enhancing the scope of payments processing within the Prairies, without increasing costs to credit unions, including a substantially enhancement of fraud detection and management capabilities.
  • Contemplating and solidifying an opportunity to aggregate payments on a national scale, for the benefit of the entire system, while
  • Maintaining independence and autonomy for Prairie credit unions.
  • Establishing a strong foundation on which Prairie credit unions can build excellent member experiences and unleash digital innovation to give members greater flexibility in how they spend, track, and manage their money.

For more information, please review the IPCC background here.

SECTION 2: PAAS + NEW JOINT VENTURE

What is Payments-as-a-Service (PaaS) and how does it work?

PaaS delivers an end-to-end payments management and infrastructure experience delivered through the IPCC cognitive payment platform.

The PaaS operating model incorporates all payment types, including low-and high-value payments and real-time payments, with the ability to support real-time gross settlement, multiple same-day settlements and traditional settlement models.

A prairie credit union simply connects its core and digital banking systems directly to the platform using three methods:

  1. Your own interface
  2. White-label graphical user interface – provided by IPCC
  3. Partner organization – such as Celero or Forge

Critically, there are no restrictions to the types or versions of core and digital banking systems (if they are compatible with API connectivity).

The Platform is ISO 20022-compliant with API-enabled integration, as well as all the standard integration mechanisms with channel, back-end systems, and external parties for origination, process and exchange. The technical environment also enables integration with fin tech and other payments ecosystem partners.

Does that mean that payments services functions in each prairie central will no longer exist? What payment types are in scope for PPI?

There are some services anticipated to remain within the centrals and some to migrate over to IBM.

Payments processing outsourced to IBM will include:

  • Automated fund transfer (AFT) – NAFT and CAFT will be replaced by new IBM solutions
  • Bill Payments – will move from CUPS and Central 1
  • Interac Payments (e.g. Interac e-Transfers®) – will move from Central 1
  • Wires – wires system will be replaced by a new IBM solution
  • Cheques (paper and electronic) – will move to Intria (IBM’s partner)
  • Centralized Fraud detection and mitigation – new solution from IPCC called Safer Payments
  • Real Time Rail – future Payments Canada initiative – provided by IBM

The Group Clearing Joint Venture structure will remain, and thus each of Alberta Central, SaskCentral, CUCM and Central 1 will continue to operate as a Group Clearer (Direct) with Payments Canada. Each central must also manage their own responsibilities as it relates to Group Clearing and Treasury.

What does outsourcing to IBM mean? Is IBM buying CUPS?

Outsourcing is a business practice where an organization hires an external company to perform tasks or provide services that were previously been done by internal departments.

In this case, what it means is that over the next 24 months, the payments processing activities listed above will transition from being conducted by CUPS employees to being provided through IBM’s PaaS platform.

Transitioning to PaaS does not mean that IBM is buying CUPS. We are in contract with IBM to outsource the current in-house services to them. This contract will be managed by the joint venture.

Will other payments services functions not mentioned above continue to be provided by the centrals?

Statement services, settlement services, drafts and money orders, cash parcels, armoured car contracts, mail room and CIO services to Credit Union Central Manitoba are not part of the outsourced arrangement at this time. However, while they are not currently areas of focus, ongoing assessments of how best to optimize these services will continue as the joint venture gains momentum. If there is an impact to these areas in the future, we will communicate these.

Will IBM ensure credit unions meet payments modernization requirements?

IBM will be obligated to ensure prairie credit unions meet Payments Canada modernization requirements (and comply with all other regulatory changes, as they happen).

What are the benefits of PaaS to credit unions?

PaaS establishes a strong foundation on which prairie credit unions can build excellent member experiences and unleash digital innovation to give members greater flexibility in how they spend, track, and manage their money.

Benefits of PaaS to credit unions include:

  • Creating Certainty & Reducing Risks. Clarity and certainty around modernization costs and payments capabilities (“future-proofed”); shifts obligation to meet modernization onto a third-party service provider.
  • Focusing On What Matters. Enables Prairie credit unions to focus on strategic investments rather than maintaining infrastructure; enables “re-imagining” of Central capabilities and competencies
  • Enabling choice. Support all banking systems and platforms, with no customized/proprietary development – everything is based on standardized, open source principles to make future innovation more agile and accessible to credit unions.
  • Empowering Credit Unions & Members. Increases self-serve options for both credit unions and members, which enables credit unions to be more responsive to evolving member needs and expectations.
  • Unlocking Value. Leverages volumes to reduce in per-transaction pricing between payment types (details to come) and enables cost- efficiencies through rationalization within Centrals (and potentially within credit unions).
  • Enhanced Fraud Management. The IBM Safer Payments solution is a complete step-change for fraud management, monitoring and prevention capabilities.

While this solution is primarily focused on prairie centrals, there will be continued collaboration with other centrals outside of the prairies, recognizing the benefits of a collective approach and synergies and the common need for all centrals to evolve their operating models to allow for payments success of the entire credit union system.

Who will manage the PaaS IBM contract? Who are the key contacts I should be aware of?

The prairie central CEOs will administer the IBM contract in a three-way joint venture structure overseen by each prairie central called Prairie Payments Joint Venture Initiative (PPJV).

The PPJV Management Board will oversee the PaaS IBM contract, as well as influence innovation and product development. Immediate priorities for this board are to define principles and processes, understand system considerations as well as identify the board’s mandate and scope of work.

For more information on PPI key roles, please meet the team here.

Are the three prairie centrals merging to form this joint venture?

The three prairie centrals are not merging but have recognized the advantages of streamlining payments functions between the centrals within the context of PaaS.

What is the joint venture implementing PaaS called?

Prairie Payments Initiative (PPI) is the initiative the Prairie Payments Joint Venture Initiative (PPJV) was developed to manage and is implementing Payments as a Service through the IBM Payments Centre Canada.

Has a program management team been created to help navigate this transition? What are the workstreams that make up the PPI initiative?

Yes, a Program Management team has been created and reports into the PPJV.

The main goal of this team is to effectively manage and execute the transition to PaaS while maintaining existing relationships with credit unions and other partners.

The workstreams that make up PPI are: Automated Funds Transfer (AFT), Bill Payments, Cheque, Interac e-Transfer and Wires.

Do regulators have to approve this joint venture?

Regulatory approval is not required to move to PaaS, however the prairie centrals will continue to adhere to payments related regulatory requirements.

SECTION 3: PREPARING MY ORGANIZATION

When will we hear about project timelines?

Project timelines are continually evolving to meet the needs of each credit union. As project plans are developed, PPI will be in touch with your credit union to provide regular updates on project timelines.

Please review the most recent timeline here.

The Biweekly Broadcast project updates also contain information and context about impacts to project schedules with the most recent located here.

How long will the transition to PaaS take?

Please review the most recent payments modernization multi-year roadmap located here.

The Biweekly Broadcast project updates also contain information and context about impacts to project schedules with the most recent located here.

Who is responsible for the build and roll-out of the actual PaaS platform?

IBM is responsible for the technical roll-out. They have the experts who will work with PPJV credit union leads and subject matter experts to ensure a timely and efficient roll-out of the PaaS platform for credit unions.

Credit unions are responsible for their own specific internal business readiness to ensure their people and processes are aligned to use PaaS.

How will credit unions be supported through the transition?

IBM and the PPJV Engagement & Onboarding teams will help ensure the technology onboarding and business readiness, which will likely consist of several phases for credit unions, will be efficient and thorough.

Credit unions are responsible for their own specific internal transition plans and training.

Will PPI provide change management and training to prepare my organization?

Each prairie credit union is responsible to prepare its people to use new payment processes and systems by understanding impacts to your credit unions internal business process and systems.

PPI recommends that you create a change management plan that outlines how your organization adopts and become proficient with your future payment solutions.

You can find Business Readiness materials, including an Organizational Change Management (OCM) playbook, here.

What will be the impact to the prairie centrals’ employees?

We are committed to providing employees with transparent and open communication on both the progress of the initiative and the impact on resourcing as information becomes available.

Are all the centrals sharing the same information?

The centrals have been working very closely throughout this process to understand each other’s requirements and provide a common approach for communicating to their boards, credit unions, and employees. Employees in each central will also have access to the website which provides up to date information on the initiative.

As a central employee, what should I do in the meantime?

We still have an existing business to run, and it will take time to develop the transition plan. We must continue to provide the same excellent service our members expect from us and continued focus on daily activities and planned projects is paramount.

It’s possible that depending on your role, the changes could affect your daily work during the transition period. We know these changes create uncertainty and may be uncomfortable for employees.

We are committed to communicating with employees and hearing from employees to ensure they are well-informed about the transition work in an open, respectful and timely manner.

How should I prepare for this change?

We recognize that change can be distracting and creates uncertainty for everyone. We hope that as we progress, ongoing, open, and honest communication will empower employees to seek information and ask the questions they need to help them through this transition. Your immediate leader and the People & Culture/Human Resources department are also always available and willing to help you with any concerns you may have.

How many credit union staff will be needed on the project?

Payment modernizations such as PPI will require additional effort from impacted staff beyond your typical operational needs that are unique to each credit union’s needs. As you prepare your project plan, PPI recommends you assess your credit unions capacity for change to ensure there is adequate time for your people to prepare, deploy and sustain your payments solutions. The typical team compliment a credit union should consider for onboarding the different payment types is detailed below:

Automated Funds Transfer (AFT)

  • Milestone 1 (Parallel Run):
    • Test Lead – to facilitate testing; collect, document and triage defects.
    • Operations Resource – AFT subject matter expert who is familiar with customer support for commercial members.
    • Settlement Resource – for awareness as AFT returns are being handled differently, no other significant changes to settlement.
  • Milestone 2 (Go Live – Cut Over Approach/Launch):
    • Operations Resource – AFT subject matter expert who is familiar with customer support for commercial members.
    • Settlement Resource – for awareness as AFT returns are being handled differently, no other significant changes to settlement.
    • Business Readiness Resource – to determine communication needs, develop procedures and documentation for staff about changes to back-office processes.
  • Milestone 3 (Sunset CAFT: Migration to new Front-End): Team compliment will be dependent upon the Front-End chosen by the credit union.
  • Project Manager – to build the project plan.
  • Technical Lead – who will liaison with the new Front-End provider
  • Test Lead – to facilitate testing; collect, document and triage defects.
  • Business Readiness Lead – to determine training and communication needs for staff and members.

e-Transfer

  • Project Manager – to build the project plan.
  • Technical Lead – who will liaison with Core and Digital providers.
  • Test Lead – to facilitate testing; collect, document and triage defects.
  • Business Readiness Resource – to determine training and communication needs for staff and members.

Wires

  • Milestone 1 (Alberta/Saskatchewan Go Live: Backend – Cutover):
    • Operations Resource – Wires subject matter expert who is familiar with IWT processes and customer support for members to determine changes surrounding:
      • Daily Rate Sheet changes
      • Communication of changes needed surrounding the correspondent ID for JP Morgan
      • Changes to Return Processing and Repair Scenarios
    • Settlement Resource – for awareness as Wires returns are being handled manually, no other significant changes to settlement.
    • Business Readiness – to assist staff with training and preparing for changing operations processes.
  • Milestone 2 (Alberta/Saskatchewan Go Live: White Label GUI (WLG)):
    • Operations Resource – Wires subject matter expert who is familiar with IWT processes and customer support for members:
      • Changes for processing Wires through new Front-End
      • Changes to Return Processing
    • Settlement Resource – for awareness as Wires returns are being handled differently, no other significant changes to settlement.
    • Business Readiness – to assist staff with training and preparing for changing operations processes.
  • Milestone 1 (Manitoba Go Live):
    • Operations Resource – Wires subject matter expert who is familiar with MTS processes and customer support for members to determine changes surrounding:
      • Daily Rate Sheet changes
      • Communication of changes needed surrounding the correspondent ID for JP Morgan
      • Changes to processing through the new Front-End
      • Changes to Return Processing
    • Settlement Resource – for awareness as Wires returns are being handled differently, no other significant changes to settlement.
    • Business Readiness – to assist staff with training and preparing for changing operations processes.

The typical team compliment a credit union should consider for Bill Payment and Cheque will be shared once finalized.

With the payment types in scope for PPI, what are the impacts to my organization?

Payment types in scope for PPI include Automated Funds Transfer (AFT), Bill Payment, Cheque, Interac e-Transfer and Wires.

  • For AFT, credit unions will continue to use CAFT upon Go Live of Milestone 1.  This will continue for a defined Stability Period.  Once PPJV has completed the stability period we will proceed with White Label GUI (WLG) onboarding. For more information on the AFT milestones, please review the July Engagement Forum Key Messages available on Teams.
  • A few examples for e-Transfer, credit unions must adhere to the mandates as defined by Interac.  All credit unions must be able to receive up to $25K per transaction.  Credit unions who wish to allow their customers to access higher “Send” limits must update their “Send” limit via their limit groups.  For all the impacts related to e-Transfer Release 3, please review the June Engagement Forum Recording & Key Messages available on Teams.
  • For Wires, Alberta & Saskatchewan credit unions will continue to use IWT upon Go Live of Milestone 1.  This will continue for a defined Stability Period.  Once PPJV has completed the stability period we will proceed with White Label GUI onboarding for those credit unions.  For Manitoba credit unions, Milestone 1 is a full cutover, meaning the backend and frontend changes (White Label GUI) will occur at the same time. For more information on the Wires milestones, please review the August Engagement Forum Key Messages here available on Teams.
  • The impacts of Bill Payment and Cheque will be shared once finalized.

Specific impacts to your credit unions business processes and technology will need to be diagnosed as part of your deployment plan.

SECTION 4: IMPLEMENTATION/RESOURCING/COSTS

What has been accomplished since the contract has been signed?

Please review the Biweekly Broadcast project updates for the most recent information located here.

What are the project timelines?

Project timelines are continually evolving to meet the needs of each credit union. As project plans are developed, PPI will be in touch with your credit union to provide regular updates on project timelines.

Please review the most recent payments modernization multi-year roadmap located here.

Biweekly Broadcast project updates also contain information and context about impacts to project schedules with the most recent located here.

What is the impact to members / Will our members be impacted by PPI?

It is business as usual and so the impact to members from a day-to-day perspective should be minimal or even beneficial. Members should be receiving the same excellent customer service they have come to expect.

As your credit union prepares to connect your digital and core banking platform we recommend that you review the specific benefits you anticipate to to ensure you can make members aware of any improvements in the service!

For example, there will be some excellent new payment features (such as an improved CAFT system) and we will work with all CUs to ensure both they and their members understand how these new services work prior to any roll-outs.

Will my credit union need to hire another resource to support this implementation?

Onboarding & implementation efforts by PPJV are intended to have minimal impact to CUs however, credit unions are responsible to ensure their own internal business readiness to ensure their people and processes are aligned to use PaaS.

How open is IBM to adjusting milestones or contractual timelines given COVID-19?

To adjust to COVID-19 impacts, the project team has evaluated all timelines and milestones. From an internal project perspective, no drastic changes are required and the team will continue to work towards existing milestones.

That being said, from a credit union perspective, the needs of each credit union as they relate to how COVID-19 is impacting them and whether this causes any changes to their timelines, resourcing, availability, etc. is being considered. This is the priority. If the needs of the CUs ultimately require changes to milestones, this will be evaluated and adjusted as needed.

Have the members of the PPJV Transition Management Board been decided?

Yes, the PPJV Transition Management Board has officially been formed. Members include: Sean Lesy (Alberta Central), Garth Manness (Credit Union Central Manitoba (CUCM)), Ian Burns (Servus Credit Union), Eric Dillon (Conexus), and Kevin Sitka (Assiniboine).

This group is governing the PPI Project during the implementation of PaaS. The board has a mandate focused on innovation, pricing strategy, participation in PaaS, and product development. The board acts as a mechanism to provide oversight over the PaaS contract and will develop innovation opportunities benefiting the system as a whole.

Where can I find more information on pricing?

Information on 2022 pricing can be found in the July 27 Bi-Weekly Broadcast, here.

There are many moving parts to this major initiative. How do we stay coordinated with so many credit unions involved?

PPI has a very robust organizational structure in place that will manage the implementation of PaaS. This structure consists of several work streams:

  • The PPJV Transition Management Board: responsible for executing and managing the transition to PaaS and providing PPI oversight.
  • The Program Management Office: responsible for overall work stream coordination.
  • The PPJV Engagement Team: will work with credit unions to ensure they and their members are prepared through the monthly Engagement Forums, the Bi-Monthly Webinars as well as the Biweekly Broadcasts.
  • The PPJV Onboarding Team: will work closely with credit unions to manage their transition to the PaaS platform.

These work streams will work closely together to ensure efficient coordination on program timelines, deliverables, and stakeholder engagement.

For more information on key roles within PPI, please review the team structure here.

SECTION 5: QUESTIONS FROM CREDIT UNIONS

What is the number one way we will make a difference with this initiative?

  • The PaaS operating model establishes a strong foundation on which Prairie credit unions can build excellent member experiences and unleash digital innovation to give members greater flexibility in how they spend, track, and manage their money
  • System collaboration – some things are better not tackling alone – by coming together we have consensus and can be more rapidly integrated and evolve
  • Allows credit unions to control their destiny while maximizing individual flexibility to develop and integrate innovative technology solutions, pursue collaboration, and drive a better future for members

Project synergies – there are two major projects running in parallel. PPI and the Celero’s Xpress migration. Can you talk in more detail to the coordinated approach that has been communicated?

  • The Central CEOs, alongside Celero, believe integrating the payments capabilities of both major project will ensure the best use of all system assets, create a coordinated approach to and delivery of major system initiatives, all with the goal to make it easy for the system and to position us to attract additional volumes from financial institutions beyond the prairie credit unions
  • Within the XPress work, nothing will change per se, however what will be expedited will be the evolution of the delivery of the items critical to payments and the digital experience so that they work in tandem with the PPI project.
  • For credit unions and work streams committed to Xpress digital banking platform migration, work can continue as it has.
    • Impressed with the system and the ability between Celero and PPI to move forward and bring this together in a unified fashion
    • Renewed spirit of collaboration
    • Weekly touchpoints to ensure project alignment and transparent communication
    • Two projects are like a ladder; one rung from PPI and one from Xpress, but they are very much integrated

Historically we have relied on partners for most plumbing functions, how will this change as we move to IPCC, and after the transition?

  • Collaboration has been key to the bringing PPI to fruition
  • The fundamental difference is this time we own the partnership.
  • PaaS operating model has de-risked modernization – we shifted the obligation of regulatory compliance from IBM going forward and at the same time incorporating a commitment

For those credit unions that have chosen Forge how does this fit into the development stream?

  • The role of PPI initiative is not to pick favourites. The role is to support whatever digital destiny or connection CU’s have
  • If you are going Forge and as soon as you have your dates and are going forward with that project both the PPI team and Celero team will stand by you and support you with those integrations

What are the API timelines?

Project timelines are continually evolving to meet the needs of each credit union. As project plans are developed, PPI will be in touch with your credit union to provide regular updates on project timelines.

Please review the most recent payments modernization multi-year roadmap located here

Please provide clarity regarding the fraud system (Safer Payments, INTERAC, FAS, cards, etc.).

PPI will leverage the IBM platform which includes Safer Payments that monitors and supports fraud investigations. A support desk will also be enabled to support fraud related inquiries.

The fraud management process and approach does not include payments cards, as this is out of PPI scope. However, the PPI team can engage with Everlink to identify synergies with card-related fraud management processes.

More information on Safer Payments can be found here.

Will there be implementation costs?

All implementation-related costs are built into the program. The implementation cost is reflected in the credit unions’ individual pricing which is dependent on size/volume and equitably divided out as a transaction cost.

What type of new hardware (technology) will credit unions need for cheques?

PPI will work to leverage as many commonalities as possible and/or provide cheque imaging materials for credit unions to use directly. PPI will make the decision at the program level to ensure everyone has what they need for integration.

Will there need to be a Pilot credit union with each of the other “non-eBankIT” digital channels?

No, PPI is no longer taking a pilot approach. Instead we will work with whatever system the credit union is using to integrate into the platform.

Will the CUPS front end remain the same until transition?

Yes. There are no changes to what the systems look like until system wind-down. This timing is reflected in the revised timelines.

Many credit unions have direct access to INTERAC OAS for investigation purposes today. Will that access continue?

Yes, this access will continue.

What types of payments is PPI covering?

  1. Interac e-Transfer®
  2. AFT
  3. Wires
  4. Bill payment
  5. Cheque processing

Has a vendor been selected for Bill Pay?

PPI has selected Telus Bill Pay solution – learn more about Telus Bill Pay in the Backgrounder here.

Will batch EFT processes continue to exist?

Yes, it will continue to be a batch process per Payments Canada guidelines.

What is the White Label GUI and how will this be different than CAFT interface we use today?

For all the details on the white label GUI please visit the PPI site FAQs here: https://prairiepaymentsinitiative.ca/tools/faqs#section-7

It will be “like for like” to the CAFT interface used today.

If I’m a Celero credit union who is my key contact?

Valarie Geib is the key point of contact at Celero (valarie.geib@celero.ca). She will be working in close contact with Wanda Harrick, PPJV Executive Lead.

If I am a non-Celero credit union, who is my key contact?

Your initial contact is the PPJV CU Engagement Team.  If you have any questions, please contact the team at engagement@ppijv.com. 

What is the Safer Payment Solution and how is notification sent to clients (enhanced fraud management)?

  • Safer Payment is a anti-money laundering (AML) sanction screening and fraud prevention solution that is integrated with the IPCC-PaaS system.
  • The fraud analytics engine will ingest AFT, wire, cheque payment, bill payment, e-Transfer transactions in real time. The payment transactions will be scored against the evolving Safer Payment fraud models, and the output will generate alerts to a consortium PPJV fraud desk allowing transactions to be held until the transaction is decisioned by the CU.
  • Safer Payment provides AML wires sanction screening for international and USD domestic wires.
  • Safer Payment provides transactional monitoring reports
  • Safer Payment project stream will also supply Fintrac daily wire data extract reporting currently provided by IWT application or Central 1 for users of the C1 MTS service.

At this time, PPJV is in the process of determining how the fraud team will engage credit unions to review AFT/Wires that are flagged for fraud review

For AFTs, will there be any WLG member interface built or is that something that will be the responsibility of each CU to solution for target state?

AFT’s WLG is being built as a comparable system to the existing CAFT application. This means just like today, originators will be able to login and initiate AFTs either through file upload or manual data entry. Each originator will need to be setup with an account to access WLG and we’re in the process of defining the originator transition process from CAFT to WLG.

Will the move to a new bill payment processor (Telus Pay) be invisible to our members? What about digital bill payments via online banking?

The move to the new bill pay processor will be invisible to credit union consumer members that are making payments through the credit union’s digital channels. The team is working through mapping the existing C1 database to the Telus database and identifying any gaps. Telus Pay has a very broad database and therefore the team doesn’t expect there to be many, if any, large gaps. The bill payment processor is at the interface and core banking system level, therefore, invisible to members.

What exactly does Telus bring to the table for members that isn’t there today for MemberDirect?

Telus has a database of 12K billers. Details will be further discussed at the credit union engagement meetings.

Should we be concerned that fraud management is considered a longer-term opportunity? What kind of fraud management should we be relying on until this is in place?

From a fraud management perspective on the PPJV platform, it would be the enhancement and long-term state. Things that would be more supportive of the send function as we learn and develop but would require connection into the credit union systems.  PPJV would be looking at enhancing the longer-term state of a fraud management system that would reach into the credit union system through an integration layer.

PPJV also continues to be focused on fraud in the short-term as we move forward with the Send Money functionality.  There are a couple of levels that would be required on the Send Money side: first would be the policy and how we move forward with allowing credit unions to enable Send Money functions within their systems, making sure that there is no capacity for errors, and second, PPJV is working on supportive functions that will enhance Safer Payment solutions, Online Administration System (OAS) solutions and Application Programming Interface (API) functions. All of this will have to be a collaborative process between PPJV and credit unions.

What platform is the integration layer being built on?

The Microsoft Azure platform.

Can you confirm that Central 1 will remain the Group Clearer for the Prairie Provinces?

Yes, Central 1 will continue to operate the group clearing joint venture for the Prairie Provinces. Clearing and Settlement happens through the provincial centrals, that function will not change.

When will we be able to see the Master Participation Agreement (MPA) with the detailed pricing?

The current MPA includes the list of different transaction types and references to a fee schedule. The Biweekly Broadcast sent out on July 27, included the per transaction pricing as well as the 3rd party fees associated with Interac e-Transfer® and Wires.

Will Financial Institutions from outside the credit union system be offered the tiered pricing grid should they join PPJV?

The tiered pricing is a fundamental element included in the PPJV pricing strategy. PPJV is developing a structure and governance the approach for additional business opportunities outside of the Prairie credit union system and what elements need to be considered for each of those opportunities.  This is something that that is actively being discussed with the PPJV board.

When will pricing be available for 2023 and beyond?

Pricing will be reviewed on an annual basis. PPJV’s intent is to have pricing published at least 90 days before the end of the year so credit unions can accommodate that into their planning and strategy development activities. 2023 pricing will be available September 2022.

Will there be an additional cost to participate in the integration layer?

Yes, there will be cost to participate in the integration layer. However, connecting to PPJV via the integration layer is not required and credit unions can connect directly. However, it is important to keep in mind that there are costs associated with that as well, which could include development against the core banking and digital banking platforms, network connectivity and ongoing maintenance.  Additional details regarding the Integration Layer will be provided later this summer or early fall.

Can I ask why Tier 2 pricing is an average and the other two Tiers are not?

The average price is for all prairie credit union system transaction volumes. The Tier 2 price is simply the weighted average of all transactions and the 3 tiers of pricing.

Why is this initiative critical to credit unions and the system as a whole?

  • Accelerates the credit union system’s competitiveness in payments.
  • Credit unions must control their destiny, ensure member relevance and competitiveness, and enhance productivity in payments.
  • Credit unions must evolve as curators of innovative, value-added products and services for members.
  • Attracts, enables, and can integrate new vendor relationships to credit unions.
  • Rapid integration – technology infrastructure enables rapid integration of payments innovation, regardless of where it originates (FinTech, credit unions, service providers, etc.).

How has the e-Transfer onboarding process been to date for Credit Unions?

To read about one credit union’s experience with e-Transfer, please check out the May 25th Bi-Weekly Broadcast here.

Servus, Assiniboine and Conexus were asked, “What are some factors credit unions need to consider for transitioning on to PPJV?” Their advice was as follows:

  • Committing needed dollars and resources. 
  • Credit unions need to determine what their strategy is and how they will be competitive in the payments space.
    • Understand your members’ current pain points and incorporate this thinking into the plan.
  • Change management and business readiness.
  • Learn about what a modern payments service model might look like.
  • Get involved and build understanding inside your CU.
  • Mapping out the customer journey
  • Where this transition will fit amongst other CU initiatives
  • Having someone in your CU to take the lead on this initiative as the point person.
  • Absorb the information and stay engaged in the process.
  • Share experiences and pave a smoother path for credit unions that are onboarding later.
  • Communication is critical.

Servus, Assiniboine and Conexus were asked, “What piece of advice would you give to credit unions as it pertains to business readiness?” Their advice was as follows:

  • Organization change is critical.  Ensure your credit union is ready for and embraces change.
  • Determine budgets and carve out requirements necessary for payments transformation.
  • Understand your members and how your strategy addresses your members’ needs and allows you to remain competitive in the payments landscape.
  • Share and capitalize on learnings and collaboration opportunities.
  • Be an early adopter.
  • Be proactive with your questions and seek out the answers; absorb the information that is available on the Portal as well from the Engagement Forums on Teams. 

Can any credit union onboard to e-Transfer when they are ready?

Any credit union can integrate onto PPJV’s payments platform if their system can accept e-Transfer 3.5 messaging. Onboarding is dependent on the credit union’s digital & banking system readiness.  For more information, please review the June Engagement Forum Recording & Key Messages available on Teams.

What is the process for credit unions moving to IPCC?

The first step for credit unions is to talk to their key stakeholders, i.e., Core and Digital providers, about attending a joint project kick-off call with PPJV.  Second, credit unions should contact the PPJV Engagement Team (engagement@ppijv.com) who will assist in initiating the first conversation. 

  • The PPJV Engagement Team will coordinate a kick-off call between the PPJV Onboarding Team, the PPJV Network Team, the credit union, and their key stakeholders.
  • During the initial kick-off, credit unions will receive an overview of the onboarding process, an introduction to the various supporting documentation and will complete the Onboarding Initiation Form that will capture the critical technical and project formation required to proceed with scheduling.

Where can we find more information on the Limit Groups for INTERAC e-Transfers?

The Interac e-Transfer® Limit Groups document can be found on the PPI Confluence site here (login required).

Will the scope of Remote Deposit Capture (RDC) include mobile, corporate and branch or is this limited to Mobile Remote Deposit Capture (mRDC)?

The full scope of RDC is still being evaluated; more information will be shared once it is available. 

Do we have an indication of the magnitude of the price change in 2022?

Credit unions can assess changes to their current payment processing expenses using the 2022 PPJV pricing information available here.

We have heard about ‘synergy credits’ from IBM, are you able to share details on this? 

In the contract with IBM, there was consideration for PPJV to be able to reduce costs by increasing the number of partners using the IPCC payments platform that we have with IBM by adding other credit unions. There are two ways to do this; first is for credit unions to join within the PPJV volume, second is for IBM to leverage the solution that they built with PPJV and sell to others – we would gain a part of that revenue back as a synergy credit.

SECTION 6: QUESTION FORM Q+A

In respect to CAFT or its replacement; will pre-settlement be required? Will members need to have funds on deposit three business days in advance or will it move to real time payment? If it moves towards real time payment, when will this be available?

AFT will be able to be processed either pre-settled or real time payment. Both options will be available with the implementation of the solution, with the access to real time payment being dependent on your payment platform integration being enabled for the function.

How can I receive the Biweekly Broadcasts and invitations to the PPI Webinars?

Registration for the PPI portal will get anyone added to the Biweekly Broadcast e-newsletter automatically, which includes emails sharing the dates and times of quarterly PPI Webinars over Zoom. If you have registered for the PPI portal you will receive the Biweekly Broadcast and the Webinar details. If you are not receiving these updates or to unsubscribe at any time, email ppi@albertacentral.com.

Do you have a copy of the PPI 101 presentation in PPT instead of PDF?

Yes, here it is.

Are there any direct costs to credit unions to deploy PPI?

Every credit union has a choice about how they connect to the PaaS platform. PPJV is working on enabling a connection for credit unions that is digital platform and banking system agnostic – the Payments Integration Layer.  Credit unions are encouraged to connect with their digital and core banking providers about PaaS connection options as soon as possible. These connection costs are not included in the PaaS offering currently and so should be considered additional.  

Note – additional information on the Payments Integration Layer will be shared with credit unions in September 2021.

Will CORS reporting (i.e. e-Transfer CORS reporting) that is currently in place continue to be provided after integration?

CORS reporting will remain in place after integration to the PPJV platform.

Central 1 provides an excessive e-Transfer report that indicates if a particular account has over a minimum number of transactions in a particular day. Will this type of reporting also be provided or if I am receiving this from Central 1 today will I continue to receive this reporting after the transition?

We are not currently building additional reporting for excessive transactions. PPJV has transaction rules in place that restrict transaction volumes and frequencies to prevent excessive or fraudulent transactions.

Where can I find more information on the PPJV transaction rules that will be in place that restrict transaction volumes and frequencies to prevent excessive or fraudulent transactions?

PPJV will be using the Interac controls that allow our system to set limits (Interac Limit Groups) on daily, weekly and monthly transactions. Members attempting to send transactions outside these parameters will be declined. These are rules that Interac sets based on transaction velocity/amounts on a rolling daily/weekly/monthly basis.

By default, credit unions offering Interac e-Transfer® services use the default limits set at Interac. With the optional limit group functionality, a credit union can choose 2 of 12 groups with different values for outgoing and incoming e-Transfer transactions as well as additional features like Instant Transfer or Probationary Limits. By participating in a limit group of your choice, all limits and features of the selected group are used for e-Transfers originating from your institution.

The Interac e-Transfer Limit Groups document can be found on the PPI Confluence site here (login required).

Where may I be able to access controls or rules written on the other payment rails (i.e. RDO, bill payments, wires, AFT, etc.) that we may be able to review in order to assess the rules/controls within PPJV and how it may impact or compliment our internal fraud processes?

As the payment streams are still currently under development, it is too early to share all information on controls/rules/finalized policies and procedures for the payment rails.

AFT will support setting up each originator with transaction, daily and monthly limits. These will be based on value date plus serviceability code and handled within the AFT engine. These are limits designed to reduce settlement risk, i.e. ensuring the funds required are available.

In terms of fraud controls, these will be handled through the integration with Safer Payments for AFTs and with employing stronger security measures to the WLG itself through the mandated two factor authentication.

Where do I find the costs of payments under this initiative?

The 2022 pricing has been finalized. The tiered pricing model, using a Fill-a-Tier approach, delivers attractive and competitive market pricing, that is equitable to all credit unions. In this model, credit unions pay the same price for the same number of transactions, with transactions at higher volume thresholds being assessed a different fee. In addition to tiered pricing, one of the core elements in the PPJV business case is that the PPJV will ensure all development and ongoing operational costs are covered over the life of the platform on a user-pay basis, or in other words, to break-even. Pricing will be reviewed annually and fees for each year will be communicated in advance to all credit unions.

For more information on pricing, please review the July 27 Biweekly Broadcast here.

Can you let me know if we believe Telus will offer Canadian Carbon Tax as a payee option? This is one (like Canadian Border Services) that comes up frequently as gaps in our current offering.

The list of TELUS Tax Payment available tax types exclusively for Commercial Members is attached here. Please note:

  1. Many CRA tax types are included for personal and commercial members in the regular Bill Pay database.
  2. TELUS continues to add tax authorities to the database regularly. At present there are over 70 tax federal and provincial tax authorities to date.

When INTERAC e-Transfer for Business is implemented, will the $25,000 transaction limit for incoming transfers be the only limit and the daily, weekly and 30 day limits will no longer apply? Will we still have daily, weekly, etc. rolling limits for sending transfers?

Yes that is correct. With Interac e-Transfer® Business, Interac will be eliminating the rolling and cumulative limits on received transactions. That said, Interac is still finalizing the limit approach so they may introduce other safeguards.

With the recent announcement of e-Transfer for Business, if we’re already onboarded for e-Transfers does the business option come automatically when ready or do we need to request to be onboarded?

Credit unions will need to work with their Digital Channel and Core Banking providers to enable e-Transfer for Business functionality. Not only will the Digital Channel user interface (UI) need to be updated, but the Core Banking system will also need to be enhanced to ensure the response time service-level agreement (SLA) is met. Credit unions will also need to make sure they can ingest and display any enhanced remittance data that may accompany a deposit transaction.

How do I get access to the IPCC Confluence site?

Please send an email request with your name and email address to engagement@ppijv.com

How do I get access to the PPI Confluence site?

Please send an email request with your name and email address to engagement@ppijv.com

How do I get access to the PPI CU Engagement Teams channel?

Please send an email request with your name and email address to engagement@ppijv.com.

When will non-Celero Core Banking providers be engaged?

PPJV is ready for all core banking systems & digital providers to begin engagement. The first step for credit unions is to talk to their key stakeholders, i.e., Core and Digital providers, about attending a joint project kick-off call with PPJV.  Second, credit unions should contact the PPJV Engagement Team (engagement@ppijv.com) who will assist in initiating the first conversation. 

  • The PPJV Engagement Team will coordinate a kick-off call between the PPJV Onboarding Team, the PPJV Network Team, the credit union, and their key stakeholders.
  • During the initial kick-off, credit unions will receive an overview of the onboarding process, an introduction to the various supporting documentation and will complete the Onboarding Initiation Form that will capture the critical technical and project formation required to proceed with scheduling.

Will PPJV provide a similar service to Central1’s Fraud Alert System (FAS)?

The e-Transfer fraud services, provided by PPJV, will utilize Interac fraud detection tools that include real-time fraud monitoring and detection systems with the data stored within the Interac systems. The Online Administration System (OAS) is the Interac administration tool that includes workflow management (manage fraud and funds recoveries) and inquiry functions. PPJV is exploring a user interface (GUI) to allow for a proprietary experience for clients that would sit in front of OAS, much like Central1’s FAS offering.

SECTION 7: TECHNICAL QUESTIONS

General Technical Questions

What client Information is contained in PaaS (i.e. what type of originator profile is maintained)?

Here is the data stored inside the engine:

Partner Table

  • Partner ID
  • Name
  • Parent Partner ID (When
  • Originator is Corporate)
  • Customer Type (OFI / Corporate)
  • Address 1
  • Address 2
  • Address 3
  • City
  • State
  • Region
  • Country
  • Region Code

Partner Profile Table

  • Partner ID
  • Partner Version
  • Account Number
  • Bank Code
  • Account Type
  • Currency Code
  • Name
  • Pre-fund Indicator
  • Limit Check Indicator
  • Default Indictor
  • Account Status
  • Profile Category

Where can I find sequence diagrams for various payment types?

Sequence diagrams can be found via Confluence in the following folder: https://ipccprojects.atlassian.net/l/c/KJtqhQV5

Who will be responsible for owning and operating the CSN node?

PPI will continue to own the CSN node. From an operating perspective, IBM will maintain hardware and connectivity to CSN node.

Where can I access the shared Confluence space?

The shared Confluence space can be accessed here (login required):  https://ipccprojects.atlassian.net/l/c/iymz206Z

Where can I find technical documentation for certain payment types?

Sequence diagrams can be found via the following Confluence link: https://ipccprojects.atlassian.net/l/c/0HprVhiS

API specifications can be found here: https://ipccprojects.atlassian.net/l/c/znnSF0yQ

Will the IBM wires system provide anything to facilitate settlement with credit unions and postings to accounting/banking systems?

The “Transaction Summary Report” is supported by PaaS, which contains all transaction data processed during the day.

What value add does IBMs wires solution provide over Expertus EPS?

IPCC PaaS provides a more comprehensive payments processing platform that provides greater flexibility, agility and augments capabilities beyond that offered by Expertus (e.g. third generation AI-based AML/Sanctions/Fraud detection, standardized and future-proofed interfaces, flexibility to choose any member-facing UI, resilient IT platform with built-in redundancies to support agreed Service level commitments, fully-managed service including infrastructure, application and business operations support, etc.).

Further details on IPCC PaaS platform and the value proposition can be found at: https://www.ibm.com/ca-en/marketplace/ibm-payments-centres-canada

Are recurring wires possible using white-label graphical user interface?

Yes, it will be added as part of the roadmap items. For example, sent monthly on a specific date.

Can we use future dated transactions after cut-off?

Future dated transactions will be released at the opening of the next day.

How is information about fraud detection communicated back when using file-based transfer?

Safer payments team will provide information back to your organization to determine next steps.

Is there encryption on AFTs?

APIs all have a level of encryption. In addition, all data follows security and encryption legislation for Canada.

Where can I find information relating to API specs, updates and fixes?

APIs can be found via the following Confluence space: https://ipccprojects.atlassian.net/l/c/RjV1jQ2s

Is there a source of truth for documented API end points? Sequence diagrams and other documentation have conflicting names. Is this there a place this is documented in domain-specific language?

The source of truth for API end points is the YAML. Excel spreadsheets have been removed to avoid any confusion. Business rules will be updated on an ongoing basis to align with domain-specific language.

API specs are still changing even daily. Where can we find up-to-date API specs?

a. IPCC has a bi-weekly release cycle for API Specs. Exceptions are made to hot-fix based on client’s request. In each release note, we will be publishing the version number of the API document specification:
https://ipccprojects.atlassian.net/wiki/spaces/EIPCC/pages/533168259/API+Specification+Release+Notes

With respect to file processing, can we send existing CPA formats? Are we expected to get an API back or existing files in the old format for CU incoming files?

Yes, IPCC handles Payments Canada’s industry standards (e.g. CPA005, X9, X12 EDI, etc.)

Ideally, we would encourage CUs to adopt the modern, industry standard output API / files from PaaS as they are richer in data and provide standardization for CU’s interfaces (future proofing). However, we also understand that each CU may have different modernization roadmap/timelines.

Is the token service within the VPN / Direct Connect tunnels or expected to be publicly available?

The token service must be VPN / Direct Connect tunnels.

Would a credit union be able to reject portions of the package or would the whole package need to be rejected?

The whole package will be rejected if any error occurs

White Label Graphical User Interface (GUI)

What functionality does the Graphical User Interface (GUI) provide?

White Label Graphical User Interface will provide features such as: Initiation (e.g. manual entry, file upload, system integration), Pre-processing (e.g. semantic validation, BIC validation, payment type correction), Control (e.g. transaction validation, approval per file or transaction) and Visibility (e.g. Real-time dashboard, search engine, reporting).

What components of White Label GUI can I create roles for?

Roles can be created for every action or application program interface. As you configure White Label GUI you will need to clarify role creation and configuration to ensure it meets your needs.

Can I set up more than one role for a single person?

A single person can be setup for more than one role. For example, someone who works at more than one branch can have several roles based on the activities they complete at each branch.

If you don’t have single sign on, is there a way to create users?

Yes, but more information is required to map users to roles. For example, approval limits for users by role.

When requesting access to White Label GUI, are users locked down until they complete the authentication process?

Yes, this can be configured. As soon as a user is created they receive an email to create a password and configure their multi-factor authentication.

Is there a way to import users from my wire transfer system into White Label GUI / PaaS?

Yes, this can be done from a CSV file that would need to be reviewed to ensure accuracy.

What types of wires can be conducted in White Label GUI?

This is configurable. Multiple types of wires can be selected from dropdown for payments. For example, just “wires” or you can have “domestic wires”, “international wires”, “USD wires”, etc.

Can Expertus be configured for standard workflows or does it require customization?

Yes, configuration for standard workflows takes a few hours. Any customization to non-standard business processes require design and development.

Can the system logs from White Label GUI be exported?

Logs can be exported but need to work with you to determine the format they will be provided in.

Is there a timeout limit for wires conducted in White Label GUI?

There is not a timeout limit for the wire specifically, however, the system after 10 minutes of inactivity will log you out. This is not customizable due to system security requirements.

Can you future date a wire in White Label GUI? What about a future dated wire involving foreign exchange?

Yes, you can future date a wire. If the wire involves foreign exchange It would re-process from the beginning using the spot rate.

Are templates saved by one user or available to all?

Templates are available to all in the organizations.

Are transaction approvals done once a day or for every transaction?

Approvals can be completed for every transaction.

Can I approve my own transaction if it is in within my approval limit?

Users can never approve their own transaction no matter what their limit – this is a control to ensure transactions are always reviewed.

When are reports created and what is their timing for distribution?

White Label GUI autogenerates reports and distributes them to whoever is on the distribution list.

How long are White Label GUI reports stored?

Reports are stored for seven years.

Can White Label GUI reports be generated by user role, branch and location?

Yes, this just needs to be configured.

Do “super users” in White Label GUI have the ability to view reports?

No, only those assigned access to view reports.

Is Expertus located in a multi-tenanted environment?

Yes, your data is encrypted, segregated and stored in the IBM cloud – which is multi-tenanted with other financial institutions in order to maximize the economies of scale and keep the cost-per-transaction down.
We can work with you on any specific security requirements your organization has.

Can a user view other organizations information within White Label GUI?

Users only receive a view of information for the organization they have permissions for.

Are there any opportunities for the other credit unions to review the current state discovery as well as the gap analysis?

PPI will share the gap analysis spreadsheet as well as the summarization of the gaps with appropriate credit union representatives.

What criteria were used to determine gap prioritization for the WLG?

Prioritization was dependent on “is this something that is of high use in the CAFT interface or in IWT today”, “is it a regulation requirement”, “is it a feature that provides a big benefit in terms of usability”.  The number one driver was whether this would make it more difficult for credit union users to utilize the WLG – if yes, then this became a priority item. Out of the design sessions, where pain points were discussed, if it was something that we didn’t have a solution for, or the solution in the WLG was the same as in the CAFT today, then it wasn’t flagged as a critical item for remediation, but it was put into the product backlog.

Are you feeling the WLG will be more user friendly for members who use CAFT? Will there be extensive training required for our business members?

As with any new interface, the WLG will require training. It is a modern user-friendly interface that is very different than the CAFT interface used today, and therefore requires the user to adapt to something new.

How are you ensuring the design principles established in March and personas are being incorporated into the WLG?

PPI is going back and looking at the design principles and personas in comparison to the demo sessions.

Will credit unions get access to the WLG at some point prior to going live to assess how it will work with our processes?

Yes – PPI is looking at releasing a sandbox environment for getting acquainted with the WLG.

Will the focus still be on like for like functionality or has there been any enhancements to CAFT functionality added based on the design sessions or pain points identified?

The focus has been on like for like functionality. We have gained enhancements based on the base functionality of the WLG.

How will the code be sent for the two-factor authentication?

The code will either be set to go to a cell phone via an Android app, or through an add-on to the Chrome browser called “Chrome Authenticator” (found on the Chrome web store here).

What will the transition between the legacy system to WLG look like for the credit unions as well as CAFT member users?

The interim state of AFT will be to move the legacy engine off of the host over to the PaaS engine. User transition will likely be a two-step process with users first set up before they are on the system.

SECTION 8: INTERAC

Will staff training be provided?

Yes, training will be available, but the source depends on the integration pattern / platform. For example, Celero is the trainer for Celero Xchange.

Will the member see anything different after transferring over?

The functionality will remain unchanged for all channels. However, the member transaction journey will be dependent on the digital banking platform.

Does every credit union cut over at the same time for e-Transfer?

For e-Transfer, cutover is dependent upon credit unions connectivity being in place. This is accomplished by credit unions working with their digital and core banking platform providers to complete integration to the IPCC solution.

Is there an interim state as it relates to credit union impact?

PPI is targeting to provide agnostic digital channel support. Therefore, there is no planned interim state.

What should the focus be for credit unions?

The biggest challenge for PPI is ensuring credit union readiness for connectivity. Credit unions can support by focusing on their digital channel readiness and enablement.

What are the plans for bulk e-Transfer?

Bulk e-Transfer is not in the current build set. This decision was made because this is not something the system currently uses. PPI will look to include this service in the future pending credit union demand.

Will history be available?

History will be available going forward as new transactions are made, however, historical cutover records / data will not be copied over.

What sort of data migration process is in place with INTERAC?

Member emails, mobile, alias information, auto deposit registration, and recipient lists are all being copied over into the new environment. This means there is no reregistration process required.

What fraud management is in place for INTERAC?

The target state includes PPI staffed fraud investigations and a policy desk, as well as enhanced fraud scoring. PPI is also setting up an IBM back-office and ticketing system, which will also support all payment types.

Interac itself has a robust fraud management system. Its fraud monitoring is consortium based, meaning all financial institutions that use Interac e-Transfer® feed back fraud information which helps in real time decisioning.

What does the onboarding process look like?

The first step for credit unions is to talk to their key stakeholders, i.e., Core and Digital providers, about attending a joint project kick-off call with PPJV. Second, credit unions should contact the PPJV Engagement Team (engagement@ppijv.com) who will assist in initiating the first conversation. 

  • The PPJV Engagement Team will coordinate a kick-off call between the PPJV Onboarding Team, the PPJV Network Team, the credit union, and their key stakeholders.
  • During the initial kick-off, credit unions will receive an overview of the onboarding process, an introduction to the various supporting documentation and will complete the Onboarding Initiation Form that will capture the critical technical and project formation required to proceed with scheduling.

What fraud management is in place for e-Transfer?

The target state includes PPI staffed fraud investigations and a policy desk, as well as enhanced fraud scoring. PPI is also setting up an IBM back-office and ticketing system, which will also support all payment types.

Interac itself has a robust fraud management system. Its fraud monitoring is consortium based, meaning all financial institutions that use e-Transfer feed back fraud information which helps in real time decisioning.

The e-Transfer fraud services, provided by PPJV, will utilize Interac fraud detection tools that include real-time fraud monitoring and detection systems with the data stored within the Interac systems.  The Online Administration System (OAS) is the Interac administration tool that includes workflow management (manage fraud and funds recoveries) and inquiry functions. PPJV is exploring a user interface (GUI) to allow for a proprietary experience for clients that would sit in front of OAS, much like Central1’s Fraud Alert System (FAS) offering.

PPJV will also be providing credit unions with additional fraud prevention through IBM’s Safer Payments product. Safer Payments is an anti-money laundering (AML) transaction monitoring and fraud prevention solution offered by IBM and has been integrated with the IPCC-PaaS system. It enables fraud prevention teams to detect fraud with greater speed and accuracy and includes analytics, simulation, and monitoring tools. Interac and Safer Payments should be considered “part of” the fraud tools an organization utilizes. Fraud tools should be working for you at all different layers such as at the CORE Banking system, payments provider and the digital provider level. This comprehensive approach will ensure you have multiple check points in place for your customers.


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