Connect First Credit Union’s Chinook and Legacy platform conversion a success
The PPJV is pleased to share that Connect First’s recent Legacy and Chinook Credit Union conversion included a successful transition of these two credit unions’ current e-Transfer volumes to the PaaS platform. This positive outcome was the result of a collaborative effort by Connect First, PPJV, Celero and IBM as they worked diligently over the past few weeks to ensure e-Transfer system stability, including program audits on platform resiliency, testing processes and the adaptation and improvement of tools for upcoming releases. The Legacy/Chinook conversion was a critical step in confirming that steps taken over the past few months to ensure system stability for future releases, are working. More information will be shared with credit union CEOs in the next week.
PPJV Recent Announcement of Leadership Change
As has been communicated, interim management of PPJV is continuing under the PPJV Transition Management Board, specifically, Caroline Ziober, Chief Member Experience Officer, Servus Credit Union, who has assumed the role of Transition Leader. The recruitment process for PPJV’s CEO will be commencing soon.
The PPJV Board’s most critical priority currently, is to ensure the operations and services provided by PPJV continue uninterrupted with a specific emphasis on sustained project execution. Over the past two weeks, the Transition Lead has been working with the PPJV Executive Team and the PPI Project Team on the key areas listed below.
Progress in each area includes:
- Organizational Leadership Structure: As we shared in the last update, Mike Boyd will assume the role of Program Owner. The remainder of the organizational structure is nearing completion, however the PPJV board is still reviewing roles and structure to ensure it accurately reflects and supports successful program progression. Details will be shared as soon as it is completed.
- Timelines and Roadmap: Work stream leads continue to make progress on payment type key focus areas that need to be addressed. This comprehensive review will enable the team to develop a revised roadmap with accurate timelines that can be maintained for the long term and will inform a more detailed onboarding approach. This is hoped to be completed by the middle of March.
- Credit Union Integration and Connectivity Options: In light of different digital and core banking platforms by credit unions across the PPJV, another critical priority is confirming the path forward as it relates to credit union integration. It is understood that non-Celero DNA credit unions (specifically Forge credit unions) are seeking additional clarity on how they will work with their digital and core banking providers to connect to the PPJV. An initial meeting was held with Central 1 recently to discuss the connectivity and integration approaches for credit unions using Forge. Further discussions are planned to continue to explore the roadmap for a Forge connection to the PPJV PaaS platform.
Revised Engagement Approach
Over the past two weeks, the PPJV’s Engagement and Communications team have been reviewing existing engagement and communications strategies. Some program enhancements are being explored, specifically as it pertains to the cadence and structure of existing P3/P4 and POC network meetings. The team is looking at how better to ensure credit union key contacts are receiving the information they need as it relates to program progression (i.e. timelines and status), their core and digital banking providers and expectations when onboarding and integrating to the PaaS platform. With this, will come the development of more robust onboarding and change management plans.
General and more high-level program updates will continue to come via the Biweekly Broadcast and bimonthly webinars. The PPI portal will also continue to evolve with some navigation enhancements to occur in March around payment types.
More information will be shared as the enhanced approach is finalized. The team is always seeking ways to improve, so please provide any comments and suggestions to email@example.com.
Master Participation Agreements
The Master Participation Agreement (MPA) is nearing completion and once finalized by the PPJV board, will be distributed to signees. To support awareness and understanding of the MPA and associated signing process, a MPA summary and Q+A document will be provided to signees.
Payment Types Spotlight – Bill Pay
Over the past several weeks, information sessions on the Telus Bill Pay solutions were held for various stakeholder groups. Below is a high-level overview.
The Telus Bill Pay solution offers credit unions the following benefits:
- Provides a robust and complete offering accommodating all prairie credit unions
- Avoids re-development of CUPS mainframe applications
- Enables PPJV and credit union independence
- Fits current systems model while keeping pace with modernization
The Bill Pay service is made up of four distinct elements: the Bill Pay database, transaction clearing and settlement, lead FI – payee / biller sign-up and tax remittance service.
- Bill Pay database – Payor sign-up: coverage as comprehensive as current service; change in operational process
- Transaction clearing and settlement: preferred solution to use PaaS, however, IBM does not have a biller database for PaaS
- Lead FI – Payee / biller sign-up: capture data and take payments; remit data and payments to main federal and provincial tax authorities
- Tax remittance service: easy sign-up process for billers; set-up with Payments Canada CCIN database
How does it work?
A High-Level Process Flow
Concurrent with the existing process, the member will pay a bill through their online banking channel and the digital channel will debit the member account through their core banking system.
The following high-level solution graphic shows the expected process flow.
The numbers below correspond to the numbering in the graphic, from when a member initiates a payment to settlement.
- The core banking system will send multiple STD025 files to IPCC (IBM), the STD025 will include Telus Biller IDs. IPCC will ingest the STD025 file for validations, parsing and transform it into a Telus format payment file.
- The Telus Payment file will then be sent to the Telus platform for file and transaction level payment validations and further downstream processing.
- Telus will generate an accepted/rejection file based on their validations and provide the appropriate files and reports to the IPCC.
- Failed validations from IPPC or TELUS will go to an IBM operations team.
- IPCC will then forward the settlement reports to PPI for settlement.
Plan and Next-steps The team continues to work through the first phase of the Bill Pay plan – Analysis, Solution, Planning. This includes determining the end-to-end technology and operational solution and defining the integrated plan. The team is also preparing for and completing preliminary activities for the second phase, Biller Database Conversion. This phase will ensure biller lists are identified, mapped, and comprehensive. Bill Pay changes will then be incorporated in the credit union systems in the final Implementation and Cutover phases.
PPI Portal Updates
Check out some new content on the PPI portal:
- Knowledge Centre: check out the latest news, reports and opinions on all things payments. Click on the button below to view the latest articles, including CU Management’s latest that features the PPJV.
- Backgrounders: Get a refresher on the benefits of PPI and PaaS for your credit union. Check out the following resources: