PPJV Recent Announcement of Leadership Change
With the recent announcement of a change to the Prairie Payments Joint Venture (PPJV) Leadership Team, specifically Michael Devlin no longer in the CEO role, credit unions may have questions as to the status of the Prairie Payments Initiative (PPI). As communicated to credit union leaders (CEOs/CIOs), the P3/P4 and the POC groups, interim management of PPJV will continue under the PPJV Transition Management Board who have appointed Caroline Ziober, Chief Member Experience Officer, Servus Credit Union, to assume the role of Transition Leader.
The PPJV Board’s most critical priority is to ensure the operations and services provided by PPJV continue uninterrupted with a specific emphasis on sustained project execution.
Over the course of the next few weeks, the Transition Lead will be working with the PPJV Executive Team and the PPI Project Team on three key areas:
- Organizational Leadership Structure: a review of roles and responsibilities is underway to ensure the PPI is structured appropriately to achieve maximum effectiveness and efficiency so as not to lose the PPI’s momentum. While the leadership structure is not fully complete, we are pleased to share that Mike Boyd will assume the role of Program Owner. The full leadership structure is anticipated to be completed in the next week and will be communicated to all in the next Biweekly Broadcast. In addition to this, the CEO recruitment process will be initiated.
- Timelines and Roadmap: in light of e-Transfer issues and the recent 45-day hold period for system stability for Celero Xpress clients, other credit unions are asking about resulting impacts of this to the overall timeline of all payment types. Work stream leads are currently confirming the path forward for each payment type and key focus areas that need to be addressed which will include defining a clearer credit union onboarding approach. This comprehensive review will enable the team to develop a revised roadmap with accurate timelines that can be maintained for the long term. This is hoped to be completed by the middle of March.
- Credit Union Integration and Connectivity Options: in light of different digital and core banking platforms, another critical priority is confirming the path forward as it relates to credit union integration. It is understood that non-Celero DNA credit unions (specifically Forge credit unions) are seeking additional clarity on how they will work with their digital and core banking providers to connect to the PPJV. As we have communicated previously, we will continue to collaborate with Central 1 to better understand their roadmap for a Forge connection to the PPJV PaaS platform.
Building Trust and Confidence
Alongside the P8, the board’s commitment to original guiding principles and desired outcomes for the program remains strong. The PPJV will continue to be a trusted partner to credit unions. The board cannot stress enough their commitment to delivering a positive member experience through the transitions while mitigating the risk of further financial impacts resulting from schedule delays.
The PPJV Board would like to extend its sincere gratitude to prairie credit unions for their ongoing support and patience.
Interac e-Transfer® Update
Over the past few weeks, the PPJV, Celero and IBM have continued to work to establish stability for Interac e-Transfer®. The project team is pleased to report that overall stability has improved. The system timeouts driving member access and posting errors have also been reduced through a process of system fixes.
The PPJV and IBM will continue to maintain ongoing improvement and support for credit unions and members through the following activities:
- IBM Remediation Support: A dedicated IBM Data team has been supporting issues with daily fix files and is in delivery of reconciliation tools to support balancing processes that were impacted.
- Program Audits: PPJV and IBM are enacting reviews of the Resiliency of the platform, the eTransfer function and the changes required to the program that will be applied to apply to future releases.
- Testing Enhancements: The testing processes and the tools will be adapted and improved for upcoming releases.
P8 CIO Advisory Council Created to offer direct input into PPI
As communicated in the last update, the CIOs of the eight largest prairie credit unions (the P8) have agreed to directly support PPJV in future testing of all systems. Known as the P8 CIO Advisory Council, this group will focus on four pillars:
- Testing Insights
- Insight/Oversight into the integration approach
- Technology and Architecture
- Innovation and Systems
Based on initial discussions, the opportunity to engage business representatives from the P8 credit unions will allow the expansion of the scope of this group to become a CU Payments Advisory Council. The creation of this council is an excellent step for the PPI as it allows for operational input and involvement in key decisions about the PPI and provide the opportunity for an effective program progress feedback cycle.
Master Participation Agreements
The Master Participation Agreement (MPA) is expected to be distributed to signees at the end of February. To support awareness and understanding of the MPA and associated signing process, a supporting Q+A document will be provided to signees.
Payment Types Spotlight – White Label GUI
Throughout January, sessions on the White Label GUI (WLG) were held for various stakeholder groups. Here is a high-level overview of the White Label GUI development process and how credit unions will be engaged. Please join us for the PPI webinar on February 26, at 9:30 am MST where more information will be shared.
WLG development, specifically for AFT and Wires can be broken down into three phases:
- Design & Requirement Definition
- Design Sessions
- Current State Discovery
- Gap Analysis
- Gap Remediation
- Build & Testing
- Iterative Development
- Exploration & Feedback
The WLG is payment agnostic; however the team is working to ensure the WLG addresses the various user needs across the different payment types. This new interface will also require two-factor authentication.
Credit Union Feedback is Crucial for Successful Development
Credit unions have been and will continue to be engaged throughout the three phases. During the Build and Testing phase, the team will provide demonstrations of the WLG specific to each payment stream and collect feedback for review and prioritization. In the Training phase, credit unions will review the User Training Guides while simultaneously testing the WLG in the sandbox environment so they can “get acquainted” with the WLG. Feedback from these sessions will be collected for incorporation prior to Rollout. In the Rollout phase, credit unions will be asked to review the Onboarding checklist and Implementation Plan, and ultimately determine the Business Operations Readiness.
Want to learn more about WLG? Check out Section 7 of our FAQs on the PPI portal for questions asked by credit unions.
PPI Portal Updates
Check out some new content on the PPI portal:
- Knowledge Centre: this is a new section where you will find the latest news, reports and opinion on all things payments.